What is Convergence?

Convergence is the term used to describe the combination of traditionally separate voice and data networks into one consolidated network. 

Today, many companies use separate voice and data networks to meet their business needs, which can be costly and prohibits seamless and efficient growth. Combining these networks enables companies to manage and enhance their voice, data and video services and applications over a single converged IP network, resulting in a flexible, robust network infrastructure.

Why is Convergence Important?

The consolidation of the voice, data and video infrastructure allows you to:

1. Maximize your Technology Investment - Integrating into a single secure platform, can help you achieve a better return on your investment by improving your expenses, improving operational efficiencies and increasing productivity.

Manage your expenses

• Reduce or even eliminate the need to hire external contractors to complete additions, moves or changes to your telephone system
• Reduce telephone and video conference fees.
• Reduce long distance charges between offices

Improve operational efficiency

• Improve productivity within your IT department through faster deployment of new sites and services
• Accelerate transactions with suppliers by automating work orders for deliveries and service.

Increase productivity

• Expand your ability to access your information by accessing and managing your email, voice mail and fax from a single mail box.
• Direct incoming calls to the right employee the first time
• Provide secure remote / wireless access to your network and applications.

2. Build a Sustainable Competitive Advantage - Offer a level of service that your competitors don't!
   • Fulfill customer orders faster with reduced lead times and faster turn around times
   • Offer flexibility to change or monitor orders to the customer with seamless connectivity to your inventory system.
3. Improve Customer Satisfaction - Respond faster to customers needs by deploying new services and activate them as needed - with smaller incremental investment

Be more accessible to your customers

• Increase call volumes handled by contact centres
• Increase agent usage through voice mail, e-mail, and interactive web sessions

Work Smarter - Not Harder

• Utilize unified messaging & call management features to improve customer satisfaction
• Reduce call wait times through automated attendants and rapid call routing to the appropriate department
• Offer voice prompts and call transfer options to callers
• Enable your call centre with a full set of voice-processing capabilities, including mailboxes to store voice messages